Policy Summary

Ÿ  Backorder Items are temporarily out of stock but are available for purchase on our web site.

Ÿ  Order now and we will ship the item to you as soon as we get it.

Ÿ  Orders are filled according to the sequence in which they were received.

Ÿ  Estimated ship time is shown on the item page.

Ÿ  Your credit card will be charged to guarantee your place in line.

Ÿ  You can cancel your order at any time before it ships for a full refund.

Ÿ  In-Stock Items ordered with Backorder Items will be held and all items will ship together.

What is a Backorder Item?

Backorder Items are items that are temporarily out of stock but are available for purchase on our site. These items are very popular and sell out extremely quickly. For this reason

we have allowed customers to reserve these items by placing a Backorder. Order and pay now and we will ship it when it comes in. We fill all Backorders in the order they are received. By ordering early you will be receive your highly sought after item sooner. We also ship Backorders in the sequence in which they were received. This means your backorder will ship out before other normal orders for that item once it is in stock. Backorder items can only be ordered on our website to ensure your place in line.

FAQs:

1.        Do you require prepayment for a Backorder Item?

Yes. When you place an order for a Backorder Item, we process full payment for the item(s) same as when we process payments for in-stock items. Payment guarantees your place in line so you can receive the item at the earliest possible date.

2. Can I cancel an order for a Backorder Item?

Yes. Backorders may be cancelled for full refund at any time before the date they are shipped. Simply reply to your order confirmation email and request that it be canceled. Alternatively, login to your shopping account and cancel the order you have placed, or email us at info@tabaystore.co.za with your order information and cancelation request.

3. If I order multiple items, will the in-stock items ship immediately?

No. In Stock Items ordered with Backorder Items will be held and all items will be shipped together. If you want in-stock

items to ship immediately, you will need to place separate orders: one for the in-stock items only and the other for the Backorder Items.

4. When will my Backordered Item ship?

Backordered Items ship within two to three business day of arrival at our warehouse. An estimated shipping time is posted on the item description page. All our Backorder dates are approximate. Depending on the volume of orders, your place in line, and the manufacturer and designer’s production schedules, ship time can be longer than estimated. We cannot guarantee a specific ship date. We will ship Backorder Items as soon as they are available. Orders are shipped on a first come first served basis.

5. Will I receive notification when my order ships?

Yes. You will receive an email confirmation when you place your order. You will also be notified by e-mail when your order ships including the tracking number. As a reminder, customers are responsible for tracking the arrival of their order. Tabay Online is not responsible for e-mail notifications that were not received. Common email problems include misspelled or outdated e-mail addresses, SPAM filtering, host service blocks or the customers’ inability to access their e-mails. Add info@tabaystore.co.za to your safe senders list to help ensure you receive our emails and they don’t get caught in a spam blocker or junk email folder.